EFFECTIVE JULY 22, 2026

Privacy Policy

This Privacy Policy explains how NosaAgents collects, uses, and shares information when you visit nosaagents.com, submit a callback request, call a NosaAgents voice agent, or use our managed call-answering service.

Information we collect

We collect information you choose to provide through our website or during a call, including:

• Your name, business name, phone number, and optional email address.
• The reason for your request, preferred callback time, urgency, and other details you provide.
• Information included in a business's approved call flow, such as hours, services, service area, and frequently asked questions.
• Call audio, transcriptions, summaries, phone numbers, timestamps, duration, and related call metadata when processed by our voice provider.

Our hosting, security, and analytics systems may also process technical information such as IP address, browser type, device information, requested pages, approximate location, referral source, interactions, and server logs.

How we use information

We use information to:

• Answer approved questions and collect callback or service requests.
• Deliver caller details to the business that configured the relevant voice agent.
• Respond to inquiries, provide requested services, and support customer accounts.
• Configure, test, secure, troubleshoot, and improve approved call flows.
• Measure website traffic and, with your permission, understand how visitors interact with website pages.
• Prevent fraud, misuse, and unauthorized access, and comply with legal obligations.

Voice calls and sensitive information

Calls may be processed, transcribed, summarized, or recorded by our voice technology provider to operate the call and deliver the requested service. Where required, a call disclosure will be provided at the start of the call. If you do not want to continue by phone, you may use the callback form instead.

Do not provide passwords, payment-card details, bank-account numbers, Social Security numbers, verification codes, medical information, or other sensitive personal information. Our standard call flows are not designed to collect those details.

How we share information

We share information only as needed to operate the service, including with:

• The business for which the relevant call flow was configured.
• xAI, which provides voice-agent and language-processing technology.
• Resend and email infrastructure used to deliver approved lead summaries.
• Website hosting, telecommunications, security, and infrastructure providers.
• Cloudflare for privacy-focused website traffic and performance analytics.
• Microsoft Clarity for optional, masked heatmaps and session interaction analytics when you allow analytics.
• Professional advisers, authorities, or other parties when required by law or necessary to protect rights, safety, and security.

We do not sell personal information or use it for cross-context behavioral advertising.

Website analytics and your choices

Cloudflare Web Analytics provides aggregate information about page visits and website performance without using it for cross-site advertising. We also use Microsoft Clarity only after you select “Allow analytics.” Clarity may use cookies and similar technology to produce heatmaps and understand page interactions. Website forms are marked for masking so their contents are not included in recordings.

You may decline optional analytics when prompted. You can clear this website's local storage in your browser to reset the saved preference and choose again.

Client call flows

When NosaAgents operates a voice agent for another business, that business determines its approved questions and receives the resulting caller details. The business may have its own privacy obligations and policies governing how it uses information after receiving it.

Our role and the client's role

For inquiries submitted directly to NosaAgents, NosaAgents determines how the information is used. For a client's configured call flow, the client generally determines the business purpose and approved information to collect, while NosaAgents processes the information to provide the managed service. The applicable service agreement may describe these roles in more detail.

Retention

Lead-routing records stored by NosaAgents are retained for up to 90 days by default so delivery can be verified and failed notifications can be recovered. A client agreement may require a shorter or longer period. Voice recordings, transcripts, email events, logs, and backups may have different provider-controlled retention periods. We retain billing, security, and dispute records as reasonably necessary to meet legal and operational obligations.

International and provider processing

Our providers may process information in the United States or other locations where they operate. By using the service, you understand that information may be processed outside your state or country, subject to applicable contractual and legal safeguards.

Security

We use reasonable administrative and technical safeguards designed to protect information. No internet transmission or storage system can be guaranteed to be completely secure.

Your choices and requests

You may request access to, correction of, or deletion of information associated with you by emailing nosaagents@gmail.com. We may need to verify your identity, and some information may be retained where required by law or for legitimate security, billing, or dispute-resolution purposes.

Children

NosaAgents is a business service and is not directed to children under 18. We do not knowingly collect personal information from children.

Changes to this policy

We may update this policy as our services or data practices change. We will post the updated policy here and revise the effective date.

Contact us

Questions or privacy requests can be sent to nosaagents@gmail.com.